TRAVEL . EXPLORE . EXPERIENCE
Cancellation & Refund Policy
Relax Trip Salzburg e.U.
Free Cancellation
Cancel at least 24 hours before your scheduled departure for a full refund.
Late Cancellations
Cancellations made less than 24 hours before departure are non-refundable, except where required by applicable law.
No-Shows
Failure to arrive at the confirmed pickup location and time without prior notice may result in a non-refundable booking, subject to applicable law.
Booking Changes
Changes to your booking date, pickup time, or itinerary are subject to availability and confirmation.
Cancellation by Us
If Relax Trip Salzburg cancels your booking and cannot provide an agreed alternative, you will receive a full refund.
Third-Party Bookings
Bookings made through GetYourGuide, Viator, Klook, or other booking platforms are subject to the cancellation terms applicable to those bookings and mandatory legal rights.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For cancellations or refund requests, please contact: